As a leader in digital business process outsourcing (BPO) capabilities, iQor has partnered with Snowflake, the Data Cloud company, to drive efficiency by consolidating data into a single secure environment in the Snowflake Data Cloud. With Snowflake, iQor will expand access to customer insights and elevate the customer experience (CX).
As part of a unified secure data lake strategy, all data is indexed and accessible through business intelligence tools to provide insights and analyses from a reliable single site to share within the organization and with clients. This empowers iQor’s data analysts to streamline processes and access information faster to produce meaningful business insights and support client needs. Further, it offers virtually unlimited and immediate cloud-based scalability without the need for additional hardware or data centers.
Snowflake further provides iQor with a secure collaboration hub and an elastic engine to power many workloads, free from concurrency issues, to enhance access to data and analysis for business value.